Once the engineers assessed the device, we will send you an assessment report and a quote with completion time frame. Once approved, we will send you an invoice to clear the payment and queue the job.
Our technicians will carry out all the necessary repairs and make sure that your device is fully functional and tested. This shall be done within 24-48 hours. In case we must order the required parts from overseas, we will let you know the estimated time and will keep you in loop.
After completion of the job and ensuring that the device is up to date, our team will contact you to arrange how and when the device will be collected.
Our assessment fee is nonrefundable, and it will go towards the cost of repairing the device if it is repairable, otherwise, the fee is used to cover the cost of assessment time and labor. This is the case even when the customer cancels the job, or we discover that the device is non repairable.
You can deliver your device to us either by dropping it at our workshop or sending it by courier. In the same manner, you can either personally collect the device or use the courier. In special cases, we will pick up and deliver back the device charging a basic fee to cover travel time.
We offer a one year, 6-month, or 3-month warranty on our repair jobs depending on the nature of the device and the nature of the job. If there are any issues, then please contact us to offer you a hassle-free support or refund depending on the nature of the fault.
As part of the diagnostics and repair process, and for various reasons, such as electrical short, or part damage the data stored on the device might get corrupted or erased.
Data can also be lost for a wide variety of other reasons, for example, problems affecting the hard disk drive(s), virus or spyware infections, corruption of data files and/or folders, the need to reformat a drive, rest the device, or reinstall the operating system.
Accordingly, in no circumstances, whatsoever, Tech 13, its directors and/or employees will accept any responsibility or liability of loss of data of any nature such as, pictures, video, documents, software, credentials, and settings nor accept any direct or indirect consequential personal or business lose attributed to such loss of data.
Therefore, we strongly recommend that you discuss this issue with our staff and either backup all data before delivering the device to us or request a complete backup by our specialized software and expertise.
In case of resting the device, requesting a complete destruction of the device, and/or wiping all data, a disclaimer document must be signed by the customer requesting such services.
